TERMS AND CONDITIONS
IntroductionThese Terms, along with our Privacy Statement and Risk Warnings, form the legal agreement (hereinafter – the ‘Agreement’) between you and WHITECENTRE sp. z o.o. (‘WhiteCentre’). This Agreement explains the main terms and conditions applicable to our relationship while you use our services. It does not, however, cover every possible situation you may encounter. Where this Agreement does not cover a particular situation, the relevant statutory law, secondary legislation, and established practice will apply.
Please note that your access to and use of our services is conditional upon your consent to this Agreement. It is very important that all provisions of this Agreement are completely clear to you. Should any questions arise while reading these Terms and Conditions, or if you are uncertain about the interpretation of any provision or believe you have found an error, please contact us using the details in the ‘How to Contact Us’ section.
You can always find the current Terms and Conditions and our Fees on our website. We can provide you with a copy of these documents in electronic or paper form upon your request.
Crypto assets are not insured by the Polish deposit insurance scheme of the Bank Guarantee Fund (BFG) or any other public or private insurer, including against cyber theft.1. About Us1.1. WHITECENTRE sp. z o.o. (‘WhiteCentre’) is a company registered in Poland with its registered address at: pl. Władysława Andersa 3, floor 11, 61-894 Poznań, Poland. The company is registered with the Register of Activities in the Field of Virtual Currencies in Poland (Rejestr Działalności w Zakresie Walut Wirtualnych).
1.2. WhiteCentre provides non-advised (execution-only) services. When providing our Services, we will not assess the suitability or appropriateness of any Service for you. We do not offer any advice or provide you with any personalised recommendations regarding the suitability of any particular transaction. If you are uncertain as to whether dealing in cryptocurrencies is appropriate for your individual circumstances, you should seek independent professional advice.
1.3. We provide the following services (hereinafter – ‘the Services’ or ‘our Services’): (1) Buying virtual currencies in exchange for fiat currencies; (2) Opening and maintaining wallets that allow authorized persons to use virtual currency units, including executing exchange transactions.
The value of virtual assets may fluctuate significantly, and there is a substantial risk of economic loss associated with them. By using our Services, you acknowledge and agree that: (1) you are aware of the risks associated with virtual asset transactions; (2) you shall assume all risks related to the use of our Services; and (3) WhiteCentre shall not be liable for any such associated risks or adverse outcomes.
2. How We Contact Each Other2.1.
How you can contact us. Please contact us via our Customer Support team at
https://whitecentre.com. This Agreement may specify different contact details for a particular issue.
2.2.
How we will contact you. We will contact you using the details you provide to us. It is important that you ensure your contact details are correct and up to date. If your contact details change, you must inform us immediately. If you do not, we will not be responsible if you do not receive information, notices, or other important communications from us.
3. Access to the Service3.1. You can use our service as a private individual (provided you are at least 18 years old) or as a legal entity.
3.2. To meet our obligations under applicable legislation, we must follow a number of procedures, such as Know Your Customer (KYC) and Customer Due Diligence (CDD), to identify and verify our clients, including their beneficial ownership. Therefore, we will ask you to provide us with certain information and documentation to start using our services and from time to time thereafter.
3.3. All documents, copies, and other data provided by you must be complete, true, and of high quality. If you do not meet these requirements, we will be unable to complete the acceptance process and will have to ask for further clarification.
3.4. If you have not provided the requested documents and/or information within three months of our request, the account opening process will be considered terminated. After this three-month period, you will need to start a new application process and pay a new document verification fee to receive our services.
3.5. From time to time, we may need you to provide or update your information or the documents we hold. If you do not provide the updated information, we may discontinue the provision of services, which may include terminating our relationship.
3.6. You must promptly notify us of any change in your relevant details. We are not responsible for any resulting financial loss if you fail to do so. This Agreement also obligates you to inform us about any changes to the documents that form the basis of our relationship.
3.7. To ensure uninterrupted access to the Services, you must inform us of all changes to your data, including but not limited to: (1)
If you are a legal entity: * Change of an authorized representative or extension of their powers; * Change of your contact information (telephone number, email address, contact person's name, etc.); * Change of tax residency; and * Any other changes that may be relevant. (2)
If you are an individual: * Change of your personal identity document; * Change of your residence address; * Change of your contact information (telephone number, email address, postal address); and * Change of tax residency.
3.8. In all the cases listed above, we require documents that confirm the changes and contain essential information about them.
4. Transaction Security4.1. When providing the Services, we must be certain that all instructions originate from you. We will assume that any instruction is from you if it is received from the phone number and/or email address you provided during onboarding (or later updated) and is confirmed with the password exchanged between us.
4.2. We recommend using the following security measures: (1) Do not let anyone else use your devices or security details; (2) Do not let anyone else give instructions or access information on your transactions or wallet; (3) Carry out regular virus checks on the devices you use to access the Services; (4) Keep your devices secure and protect them from damage; (5) Do not use any device for payments that you know or suspect has had its security or integrity compromised; (6) Do not save your login details or password on your mobile phone or computer.
4.3. You must notify us without undue delay if you: (1) Discover that your device or security details have been lost, stolen, damaged, or are being misused; or (2) Believe that someone can access your wallet and/or transaction history without your authority or has discovered your security details.
5. Dealing with Cryptocurrency5.1.
Buying Cryptocurrency 5.1.1. You can instruct us to buy cryptocurrencies for you.
5.1.2.
Steps: (1) Contact us through any channel mentioned on our website,
www.whitecentre.com.
(2) A manager will contact you to agree on the exchange rate and other order details.
(3) After an agreement is reached, the manager will send you a confirmation for your acceptance. You must send your acceptance using the password previously exchanged between us.
(4) You must transfer the agreed-upon amount of money to our account with Bilderlings Pay Limited. (5) After the transaction is completed, the manager will inform you by sending the transaction confirmation details.
5.1.3. Please note that the order must be confirmed by you within a specific time frame, which you will be informed about. If confirmation is not received within this period, we will not be able to execute the order.
5.1.4. Once an order has been confirmed, you cannot cancel it.
5.1.5. We may limit the amount of cryptocurrency you can buy. We will inform you of any limit before we accept your instruction.
5.1.6. We may refuse your order if:
(1) The amount of money you have transferred is insufficient to execute the transaction (including all applicable fees);
(2) There is not enough cryptocurrency available in the market;
(3) One of our partner crypto exchanges is unavailable (e.g., due to a service disruption);
(4) We have good reason to suspect your instruction is for an illegal purpose (e.g., to commit fraud); or
(5) We have good reason to believe your instruction could adversely affect our reputation or goodwill.
5.1.7. You will own the rights to the financial value of any cryptocurrency we buy for you. We will hold your cryptocurrencies on your behalf, and you will have a right to them. You have complete control over your cryptocurrencies, and we will only act upon your instructions.
5.1.8. The cryptocurrency we buy for you is held in a ‘virtual account’ that also holds cryptocurrencies for other customers. You will not have a separate cryptocurrency account.
5.2.
Payment Execution 5.2.1.
Steps: (1) Contact us through any channel mentioned on our website,
www.whitecentre.com.
(2) A manager will contact you to agree on all details of the order.
(3) After an agreement is reached, the manager will send you a confirmation for your acceptance. You must send your acceptance using the password previously exchanged between us.
(4) After the transaction is completed, the manager will inform you by sending the transaction confirmation details.
5.2.2. WhiteCentre must comply with all requirements concerning anti-money laundering and sanctions risks. For this reason, all payments are subject to AML and sanctions checks. If necessary, we will ask you to provide additional information, documents, and/or an explanation concerning the intended transaction.
5.2.3. We may refuse a transaction if:
(1) There is not enough cryptocurrency in your wallet to conduct the payment;
(2) You have not transferred enough fiat currency to pay the transaction fees;
(3) We have good reason to suspect your instruction is for an illegal purpose (e.g., to commit fraud); or
(4) We have good reason to believe your instruction could adversely affect our reputation or goodwill.
5.2.4. We support several different cryptocurrencies on several blockchains on our payment platform (“Supported Cryptocurrencies” and “Supported Blockchains”). Certain Supported Cryptocurrencies and Supported Blockchains may be available only for payouts and not for payment requests. We may, at our sole discretion, add or remove support for particular cryptocurrencies from time to time.
6. Our Fees6.1. The 'Our Fees' section, which forms an integral part of this Agreement, details the fees we charge for our services, including the amount and when they are due. 6.2. Fees are payable in advance. If the balance of funds you have transferred is insufficient to cover the Fees, we may refuse to execute your order.
6.3. We may change the Fees we apply to the Services, and you will be notified at least two (2) months in advance. However, if we reduce the Fees, we may do so on shorter notice if permitted by applicable laws.
7. Liability7.1. We shall be liable for direct damages you incur in connection with a breach by us of any provision of the Services under this Agreement.
7.2. You will not be entitled to claim any refund or damages from us, and we will have no liability to you if: (1) You are in breach of this Agreement or any other agreement with us;
(2) There are issues with the security procedures you follow;
(3) You have acted fraudulently or with gross negligence;
(4) Any of the details you gave us were incomplete, insufficient, or incorrect;
(5) Your loss is due to circumstances beyond our control, meaning we could not perform under this Agreement despite our best efforts (for example, due to a major issue with a partner involved in an exchange or payment transaction).
7.3. For the avoidance of doubt, we shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, and loss of reputation, whether foreseeable or otherwise.
7.4. If the results of an investigation show that you either authorized a transaction or were otherwise liable, we can reverse any refund provided. We will give you reasonable notice of the reversal.
8. Suspending and Closing Services8.1. You may terminate this Agreement at any time by notifying us at info@whitecentre.com.
8.2. We may terminate the Services provided to you by giving at least two (2) months’ prior notice.
8.3. We can also close or suspend all or any part of the Services immediately or with shorter notice if we reasonably believe that:
(1) You are in material breach of this Agreement;
(2) The Services have been used without your authorisation or for fraudulent purposes;
(3) We must do so to comply with any law, court order, or requirement from a competent authority;
(4) Providing the Services to you could cause us to breach any law or regulation (e.g., sanctions risks);
(5) You have provided us with false or misleading information;
(6) Circumstances outside our control negatively affect our ability to continue this Agreement.
8.4. Please be aware that in certain situations, we may not be permitted to contact you before suspending the Services, particularly if immediate suspension is in your interest, if disclosure would compromise security measures, or if doing so would be unlawful.
9. Processing Your Personal Information9.1. We need to use information about you (your ‘Personal Data’) to provide our services, manage your account, offer products, and meet our legal and regulatory obligations.
9.2. We will share your information with trusted third parties to provide services to you. You can find more details in our Privacy Policy on our website:
https://whitecentre.com.
9.3. We may conduct searches through identity-referencing agencies and other sources of information, and use scoring methods to assess risks, including your credit standing and compliance with KYC/CDD requirements.
9.4. By accepting these Terms and Conditions, you consent to our processing of your Personal Data. We will act strictly in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. We act as a Personal Data Controller. You confirm that all Personal Data you provide to us has been lawfully obtained and will be lawfully shared with us.
10. Changes to this Agreement10.1. We may need to make changes to this Agreement from time to time (for example, due to changes in law, regulations, or to improve our services).
10.2. We will notify you of any proposed changes at least two months before they take effect, unless a shorter notice period is permitted by law.
10.3. If you do not accept the changes, you must terminate the provision of Services before the changes come into effect. If you do not, we will assume you have accepted them.
10.4. We will notify you of changes via your registered email address. In certain circumstances, we may give shorter notice, such as when a change is in your favour, required by law, or introduces a new product.
11. Complaints11.1. We value our relationship but understand that sometimes things may go wrong. If you feel we have not met your expectations, please let us know so we can address the problem.
11.2. If you are not satisfied with our response and wish to make a formal complaint, you can do so by sending an email to compliance@whitecentre.com.
12. Anti-Fraud, Anti-Bribery, and Anti-Corruption12.1. We have implemented and maintain policies and procedures to prevent fraud, bribery, and corruption. To the best of our knowledge, neither we nor any of our officers or employees have engaged in any activity that would violate any anti-bribery or anti-corruption law.
12.2. In your dealings with us, you must not directly or indirectly engage in fraud, bribery, or corruption in any form. You must notify us immediately if you suspect or are aware of any breach of this clause.
13. Third-Party Rights13.1. No person other than you shall have any rights under this Agreement or be able to enforce its terms.
14. Governing Law and Jurisdiction14.1. This Agreement is governed by Polish law. Any controversy, dispute, or claim arising from it shall be brought before and finally settled by the courts of Poland.
15. Entire Agreement15.1. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, it shall be deemed severed from this Agreement. The remaining provisions shall not be affected or impaired in any way.